How safe is it to order from Magic Makeup?
We take payment card security very seriously and have adopted in-house anti-fraud measures along with those offered by our payment partner, Sagepay (the new name for ProtX). Our site is fully secured using a trusted Thawte SSL Certificate. You can see the validity of this certificate below.Back to top
I am a new customer, can I use an alternative delivery address?
In the interests of customer security, your first order must be shipped to the address where your credit/debit card is registered (the billing/statement address). This is due to the increase of identity theft and "Cardholder Not Present" fraud. The majority of online fraud occurs when a fraudster obtains genuine card details in the "real world" and uses them to shop online but directs delivery to an address other than the cardholders.
We ourselves have suffered losses due to this type of fraud, therefore we regret the only exception we can make to this policy is if payment is made with a UK Maestro card that is subscribed to and uses the 3D Secure System, the payment industry’s internet authentication standard for this type of card.
Our order processing system identifies new customers and will automatically ship your order to your card billing address. If this is inconvenient, please contact us immediately and we can cancel your order. Back to top
I am a returning Magic Makeup customer, can I use an alternative delivery address?
Yes! We are happy to ship to an alternative address for all returning customers who have successfully received their first Magic Makeup order.Back to top
How does my payment get processed?
When you make your order, our payment partner, Sagepay (the new name for ProtX), processes your payment. They have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. Please check for the yellow padlock image on the payment page which shows that your payment is being collected using 128 bit secure SSL technology.Back to top
What is AVS and CV2?
Your transaction will be checked using the Address Verification Service (AVS) which compares the address you enter with your card issuers records. These details must match and if they do not, as a security precaution we may have to cancel your order. You can then go back and reorder using the correct address details.
Card Verification Value (CV2) compares the 3 or 4 digit security code on the reverse of your card with the your issuers records. It is not embossed on the card and so does not print on receipts - it is therefore more difficult for anyone other than the genuine cardholder to know the code and helps prevent "cardholder not present" fraud.Back to top
What happens if the AVS or CV2 results do not match?
Verification services are provided by Sagepay (the new name for ProtX) in conjunction with acquiring banks and card issuers. Occasionally, results are passed back to us that indicate a discrepancy and we may request further information from you before we can proceed with your order. This will happen, for example, if you have recently changed address but not updated your card details. Unfortunately, if we cannot verify card address details then we will have to cancel the order. Please ensure that you input the correct card details when you make the order to avoid disappointment.Back to top
When will you charge my card?
When your order is made, your card issuer authorises your payment only. We charge your card when we are satisfied that all details are verified and we are ready to ship your order. Back to top
My payment has been declined - why?
Occasionally a payment is declined by the bank (you will need to contact your bank or card issuer directly to find out why). If this is the case we will try to charge your card again on the following business day but if this is unsuccessful your order will automatically become cancelled.Back to top
What is 3D Secure?
3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating online transactions. Once you've registered and created your own private 3D Secure code you will be automatically prompted by your card issuer to type in your code each time you make a purchase at participating online stores like ours (rather like entering your PIN when you make a purchase in a shop). This code will be quickly confirmed by your card issuer to complete your purchase.
Correctly entering your 3D Secure code during a purchase confirms that you are the authorised cardholder. If an incorrect code is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your code.
3D Secure works with most browsers but please be aware that pop-up blocking software may interfere with your use of the system.Back to top