How do I shop with Magic Makeup?
Use the menu on the left of the screen to choose a product category or use the search facility at the top of your screen if you are looking for a specific product. Otherwise, feel free just to browse through our product pages. Once you find a product you like, click the thumbnail image and you will be taken to a product page to view in more detail.
Click "add to my bag" and your item will be popped into your virtual shopping bag. We've included a shopping bag display on the top right of your screen so you can keep track of all those lovely goodies as you go on your shopping spree. Click "view basket" at any time to check or amend your order.Back to top
How do I select my preferred delivery option?Back to top
Click on "view basket" and choose your delivery destination from the drop down list.
I have a discount code, how do I use it?Back to top
Please click "view basket" and enter the code here before you checkout.
How do I pay for my order?
Please click the "checkout" button either on the right of the screen or in the "view basket" area and log into our order process system. If this is your first order with Magic Makeup you will need to register as a new customer. If you are an existing customer and have forgotten your password, please click the "forgotten password" button, enter your email address and a reminder will be sent to you. Please note you should ensure that the email address matches that previously used otherwise our system won't be able to identify you. Our website was upgraded in February 2008 so if you are an existing customer but this is the first time you have shopped with us since then, please register as a new customer.
Proceed to Stage 2 and enter your billing and delivery address details here. If you are a new customer we are only able to send your first order to your card billing address. Please click here
to see why. If you have any additional delivery instructions, for example your Safeplace, please enter the details at the bottom of this page.Proceed to Stage 3 to check your address and order details and proceed to payment.Proceed to Stage 4 and enter your card details (this must be a UK based card). Click "pay now" and wait a few moments for your payment to be processed. Your card details will be processed securely, for further details pleaseclick here
You will then be taken to Stage 5 where your order will be confirmed and your order number provided (we recommend you make a note of this order number). You should also receive an order confirmation by email that you should retain for your information. Please make sure that your email preferences are set to receive email from us.Back to top
How do I amend my order after placing it?Back to top
If you wish to add items to your order after you have placed it please email us as soon as possible to advise of the products you wish to add. We will then amend your order to include your required items subject to availability. Please note, once you have received your email to advise of despatch we are not able to make any amendments to your order.
Why do I need to register before I can order?
This is so that we can process your order and allow you to login and check order progress. It also means that next time you place an order your address details are in place and you can check back on previous orders. Please note that we do not store your card details and our staff are not able to access your card number.
Any information given to us to process your order will not be shared with any other company other than those needed to send your order to you, for example, Royal Mail.Back to top
What to do if you have a problem using our websiteBack to top
Please go to our "report a problem" page here to let us know and we will do our best to resolve the matter as soon as we can.
Can I pay by cheque?Back to top
We regret we are no longer able to accept payment by cheque or postal order.
Can I place an order by phone?
As an online retailer, orders may only currently be placed through our website. If you are concerned about card security please see our Security page where we explain all about how we accept your card payments.